Easy — Privacy Policy
Last updated: September 13, 2026
This Privacy Policy explains how RAPIDE APP SARL ("Easy", "we", "us", "our")
collects, uses, and protects your personal data when you use the Easy apps
(Easy — passenger, Easy Driver, and Easy Merchant) and related services in Madagascar,
covering ride-hailing, food delivery, courier, and local shopping.
1. Information we collect
1.1 Information you provide
- Full name, phone number, and (optional) email address
- Date of birth, gender, and city (passenger/driver sign-up)
- Driver applicants: vehicle details and identity/vehicle documents (license, registration, insurance) for verification
- Merchant applicants: business name, menu/catalog items, and business documents for verification
- Order and ride details you enter (pickup/drop-off addresses, items ordered, delivery instructions)
1.2 Information collected automatically
- Location data: your device's GPS location while using the app, to show nearby drivers/vendors, calculate routes and fares, and track an active trip or delivery
- Driver background location: the Easy Driver app collects location data even when the app is closed or not in use, only while a driver is on duty, so passengers and merchants can be matched with nearby drivers and trips can be tracked for safety. This can be disabled by going off-duty in the app
- Device information (device model, OS version) and crash/error reports, used to diagnose and fix bugs
- Push notification token, used to deliver order/ride status updates
2. How we use your information
- To provide and operate the ride, food, courier, and shopping services
- To match passengers with drivers, and orders with merchants and delivery riders
- To calculate fares/prices and process cash payments (online payment methods are not yet active)
- To verify driver and merchant applicants before approving them on the platform
- To send service notifications (trip status, order status, OTP verification codes)
- To provide customer support and investigate safety reports or disputes
- To maintain and improve the reliability and security of the apps
3. Who we share information with
| Recipient | What is shared and why |
|---|
| Driver (during an active trip) | Passenger's pickup location and phone number, only between trip acceptance and completion |
| Passenger (during an active trip) | Driver's name, vehicle details, live location, and phone number, only during the active trip |
| Merchant (for an order) | Order items and delivery address needed to fulfil the order |
| Google Maps Platform | Location/route data, to display maps and calculate routes |
| Firebase Cloud Messaging (Google) | Push notification token, to deliver notifications |
| Sentry | Device/crash diagnostic data, to identify and fix app errors |
We do not sell your personal data to third parties.
4. Data retention
We retain account and trip/order history data for as long as your account is active and as
needed to comply with legal, tax, and dispute-resolution obligations. You may request deletion
of your account and associated personal data at any time by contacting us (see Section 7);
some records may be retained where required by law.
5. Your rights
- Access the personal data we hold about you
- Correct inaccurate data (name, phone, email, etc.)
- Request deletion of your account and data
- Withdraw consent for location access at any time via your device/app settings (this may limit or disable core features)
6. Children's privacy
Easy is not intended for use by anyone under 18 years of age. We do not knowingly collect data from minors.
7. Contact us
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by
updating the "Last updated" date above.